Terms and conditions

All prices in CHF and include 7.7% VAT.

Age categories (ID required)

  • Adults from 21 years

  • Children from 6 to 15 years

  • Teenagers from 16 to 20 years  

  • Seniors from 64 years 

  • Families: parents with children up to 15 years old or grandparents with grandchildren up to 15 years old

Payments

  • all major credit cards: Mastercard, Visa, American Express

  • ec/Maestro

  • Postcard

  • Euro:  Euro conversion is 1:1

  • Reka-Checks

  • Reka-Card

  • Twint

 

 

Photo and Keycard

The Photo is stored on the KeyCard for annual passes. All ski passes are personal and non-transferable. In case of violation, a fine in the amount of a day tickets + CHF 150.- will be imposed. All tickets (except pedestrian tickets) can only be  purchased with the KeyCard for a deposit of CHF 5.-. Undamanged KeyCards can be returned after use at the counter of the valley station, in the sports stores, the restaurants of Catrina Experience, as well as the Catrina Resort reception.

Loss, exchange, return of tickets

..

Refunds: Purchased tickets cannot be exchanged or returned. Fare refund only in case of accident or illness. The day of the accident counts for the calculation of the refund. A medical certificate from a local doctor is required for reimbursement. The right to a proportional refund exists only for multi-day tickets of 3 days or more, as well as annual subscriptions upon presentation of a medical certificate and expires at the end of the respective season. If the lift ticket was used in the period of the medical certificate, the right to a refund also expires. Accompanying persons do not receive a refund.

 

Loss of lift ticket: Ski passes for 3 days or more will be replaced for a fee of CHF 10 upon presentation of the purchase/blocking number receipt. 

 

Compound tickets: In the case of subscriptions or tickets from a compound with other mountain railroads, the respective regulations take precedence over the regulations of these GTC.

Accidents and search operations

Drive to the nearest lift or station and give as precise information as possible or call +41 81 920 30 40. For SOS operations, a contribution towards expenses of at least CHF 100.- will be charged. Search operations are subject to a charge and are the responsibility of the person responsible.

Operation suspension and malfunctions

If Bergbahnen Disentis AG is unable to fulfill its obligations in connection with the sale and use of lift tickets and facilities, or is temporarily or partially unable to do so, as a result of circumstances which it is unable to avert, the customer shall not be entitled to any claims for reduction, extension or return of the ski passes. This applies in particular in the following cases: 

  • Suspension of operations, slope and path closures due to chance, force majeure such as wind and weather influences, avalanche danger, strikes or official orders. 

  • Overloading of the transport facilities or overcrowding of the slopes and paths, as well as possible waiting times resulting therefrom.

  • Interruptions, as well as temporary suspension of operation of parts of the transport facilities as a result of construction or maintenance work, technical faults or also reduced railroad operation (seasonal).

Terms of use

The Bergbahnen Disentis AG determines the regulations for the use. The customer is obliged to comply with the published instructions. These are in particular: 

  • Instructions of employees

  • Closures of slopes and paths

  • Markings, warning signs and instructions for the use of the lifts

  • FIS rules

Furthermore, reckless behavior or drunkenness/drug abuse will not be tolerated. Facilities and equipment of Bergbahnen Disentis AG must not be damaged or contaminated. Any repair/cleaning costs are to be paid by the person causing the damage. In the event of violations of the terms of use, Bergbahnen Disentis AG may temporarily or permanently exclude the customer from use without compensation.

Complaint/Liability

Liability of the mountain railroads for damage to property and personal injury is excluded in particular in the event of accidents as a result of:

  • Failure to comply with instructions and markings, as well as leaving the secured and controlled pistes.

  • Disregard of instructions and warnings of the railroad staff or of the piste and rescue services

  • Disregarding warnings about avalanche hazards

  • Negligent or intentional behavior on installations, slopes and paths

  • Practice of high-risk sports such as freeriding, downhill and enduro biking, paragliding, etc.

In all other respects, the liability of the mountain railroads is essentially based on the guidelines of the traffic safety obligation for snow sports slopes. The mountain railroads are not liable for accidents outside the secured and marked ski slopes. Furthermore, any liability for accidents on bike, hiking and sledding trails is excluded.

Printing errors and price changes are reserved!